Return form

Return conditions

Still not satisfied with the product? You have the option to return the product within 14 days of receipt. To do so, follow the steps below.

To register


  • Pack the products in their original condition and packaging in a box
  • Place the completed return form in the box
  • Stick the supplied return label in a clearly visible place on the box


  • Hand in the package at the post office
  • Keep the proof of postage well



When do we pay back?

We will transfer the costs incurred by you (purchase costs and original shipping costs) to you within 14 days after cancellation.

What do you get back?

You will receive a full refund of the purchase price, including the original paid shipping and payment costs.

Where do I receive the refunded amount?

We will refund the amount in the same way as you paid. Can't do this? Then we will contact you.

Costs for returning

The costs for the return shipment are for your own account. Are you returning a product because it is damaged or delivered incorrectly? Then we reimburse these costs afterwards.